QUALITY

SETTING A NEW FAST STANDARD FOR EDMONTON COMMERCIAL CLEANERS

F FIND

Our site supervisors and route managers perform both scheduled and random inspections. We use formal inspection forms and informal visual assessments to find potential problems.

A ASSESS

After inspections, reports are made to management. Our leadership team reviews the inspections with supervisors, who act to address any issues immediately with their teams.

S SERVICE

We’ll celebrate the successes of our amazing staff members, and review the items that need attention. Then, as a team, we’ll act to correct any deficiencies found by the inspection.

T TRACK

Tracking inspection results show us the service requirements for the facility on an ongoing basis. Inspections help us to further improve the consistency and quality of our service.

QUALITY CONTROL MEASURES

Supervision

Quality of work is maintained by constant monitoring and inspections. Our site supervisor visits your site 2-4 times per week to ensure all proper cleaning procedures are being followed every time. This guarantees you get the best commercial cleaning in Edmonton.

Site Book

We provide our clients with a site book so they can note deficiencies or service requests without having to call us. Our custodial staff check the site books daily before each clean to correct deficiencies immediately or provide special service requests.

Trained Janitorial Staff

We’ve built our reputation as the best Edmonton commercial cleaners by providing reliable and hardworking janitorial staff trained specifically for your site. Staff are fully encouraged to provide feedback on cleaning techniques and promote continuous learning.

Supervisory Staff

Our supervisors keep everything running smoothly, no matter what. Each Zemclean supervisor is trained for every worksite. This provides full coverage in the event of vacations or emergencies.

Monthly Reports

We are not afraid to hold ourselves to the highest standards. We’re happy to provide you with monthly janitorial reports and our FAST standard approach to cleaning management. This means you consistently receive the best commercial cleaning in Edmonton.

Feedback

We are continuously looking for ways to improve our service for every job site. To that end, your feedback is very important to us. Your comments are relayed back to all the supervisors and the site janitorial staff which helps them to further ensure that we meet your expected needs and provide the best possible commercial cleaning services.

OUR PLEDGE

Consider Health, Safety & Environmental issues

Being the leading commercial cleaners in Edmonton means more than just providing exceptional service. It means considering the health, safety and welfare of our customers, their clients, and our employees. We are committed to providing safe cleaning services with proven methods and tested products. We go to great extents to select cleaning products and chemicals with positive effects on health, safety, and the environment.

Minimize Waste Through Reuse and Recycling

As a local business, keeping our city clean is very important to us. We are committed to re-use and recycling to minimize waste and help protect the environment. When these methods are not practical for clients’ sites, we assume the responsibility for assuring the safe disposal of wastes generated by our services.

Communicate Openly and Honestly

We strive to foster an open and honest dialogue with our customers and employees. We communicate with you every step of the way to guarantee your complete satisfaction. Our Edmonton commercial cleaners take your feedback to heart and strive to improve our services to benefit you in any way possible.

Put Commitment Behind Our Words

For us, cleaning is more than just a job and a pledge is more than just words on the page. Our commitment to our client is carried out through real actions. We continuously improve on our cleaning methods and products, take a proactive approach to customer feedback, and regularly inspect and report. Plus, as Edmonton’s commercial cleaning experts, we further back all our work with a satisfaction guarantee.

Mission Statement

Zemclean is committed to providing the best commercial cleaning services in Edmonton. Our highest priority is customer satisfaction. We have one of the most comprehensive satisfaction guarantees in our industry.

This is our promise to you:

  • We will continue to deliver first-rate commercial cleaning services and options.
  • We will always address customer concerns with honesty and integrity.
  • We will help our clients solve problems and overcome challenges.
  • We will offer our customers extra value without extra costs at every cleaning.